Booking policies
Refund Policy
Cancellations, Refunds and Transfers for Short Courses
This page will set out what happens when a learner cancels a short course booking, or when African Greeneurs changes or cancels a course.
Pending EARN approval. This page is a placeholder. The final wording will be published here once EARN has approved it. Until then, questions about a booking go to info@africangreeneurs.com or +27 12 669 3012.
Cancelling a Booking
Placeholder. EARN to confirm: how far ahead of the start date a learner can cancel, and how much is refunded at each point (for example, more than 14 days before, 7 to 14 days before, and less than 7 days before).
Moving to Later Intakes
Placeholder. EARN to confirm: whether a learner can transfer to a later intake instead of cancelling, how many times, and whether a fee applies.
Changed or Cancelled Courses
Placeholder. EARN to confirm: what learners are offered if a course is postponed or cancelled (a full refund or a place on another date).
Instalments and Group Bookings
Placeholder. EARN to confirm: how cancellations work when a learner is paying in instalments, and for bookings of more than one seat.
How Refunds Are Paid
Placeholder. EARN to confirm: refunds go back to the original payment method (card or instant EFT through PayFast or Stitch), and how many working days a refund takes.
Asking for a Refund
Placeholder. EARN to confirm the contact route. Learners quote their booking reference (for example AG-261016-K7QM) when they get in touch.